Hello all! In March 2017, DIAL held an expert advisory workshop with a number of providers and users of mobile communications services—in particular Voice, SMS, and USSD.
One of the outputs of the workshop was a set of recommendations to improve access to these services and to ease the business and operational relationship between consumers of these services (often implementing NGOs) and providers.
One of the recommendations was to develop a standard definition of the core services that can be used by providers to advertise their capabilities, and taught to consumers (here is the full output of that workshop).
As part of these standard definitions, we also brought up the idea of defining a basic minimum set of services that providers could offer to support the work of International Development and Humanitarian organizations.
The hope is that with a defined minimum Standard Service Offering based on clear service definitions, service providers can better advertise their services, and consumers can better understand a simple set of technical services that are available to support their work.
DIAL would like to facilitate the definition of the Standard Service Offering, and once defined, help service providers implement the offering; help educate implementing organizations; and help market these services—connecting NGO clients to providers.
But first we need to define the offering and each component service!